Customer Service


Fort Collins
Phone: 970 377-8005
Facebook: AltitudeRunning
Phone: 970 356-6964
Facebook: AltitudeRunningGreeley

Returns Policy

We guarantee your satisfaction. Often it takes running in a shoe to make sure it is the right type and fit for you. Any worn shoe can be exchanged within 30 days, and unworn or clean shoes can be returned in that same time period. 

To return merchandise please mail it to:

Altitude Running
ATTN: Online Returns
150 E. Harmony Ave., Unit 2B
Fort Collins, CO 80525

Please include a copy of your receipt which was included in your package.   Please insure the package as we cannot be responsible for returns lost in shipment. As soon as we receive your returned item a refund will be issued to your original method of payment. Please note that it may take 4-5 business days to arrive back to us, plus up to another 7 business days for the refund to appear on your statement.

Online Orders (Coupons and Discounts)

If you are trying to use a coupon for an online order, just give us a call at either local to help you use it. If you are part of a running group that provides you with a discount we can provide you with the code. Just give us a call and let us know what group you are involved with. 


For exchanges by mail, please call 1 970 377-8005 or send the request via email to   We will send out the replacement item same day (if in stock) and include a pre-paid return shipping label for you to use to send back the original item.

Shipping Policy

All in-stock items will be shipped same day from Fort Collins or Greeley, CO (if ordered prior to 4:00 PM) via UPS. Gift certificates will be sent via the U.S Postal Service at no charge. 

Shipping Rates

  • Orders over $75 - UPS Ground (FREE)
  • Hawaii and Alaska- $20 USPS Priority Mail
  • APO/FPO- $15 USPS Priority Mail
  • No international orders, sorry!
  • Shipments to Alaska & Hawaii do not qualify for free shipping
Fort Collins & Greeley Running Stores | Altitude Running